Frequently Asked Questions
Find answers to common questions about PUNISSERIE products, materials, shipping, order tracking, and returns.
01 | Products & Care
PUNISSERIE squishies are made from a variety of materials, including food-grade silicone, TPR (thermoplastic rubber), and other materials depending on the product.
Each material offers a different texture and squishy experience. For accurate material specifications, please refer to the individual product page.
Please note that our squishies are toys and collectibles, not food, regardless of the materials used.
No. All products in our current collection are unscented.
Our squishies focus on playful designs, delightful textures, and satisfying tactile experiences without added fragrance as a product feature.
Our squishies are recommended for children aged 3 years and above.
Adult supervision is recommended for young children. Please do not allow children to bite, chew, or swallow the products, or place any small parts in their mouths.
Always check individual product descriptions for additional age recommendations and safety information.
No. Although some of our squishies resemble realistic cakes, breads, fruits, and other treats, they are not edible.
PUNISSERIE squishies are designed for squeezing, displaying, and collecting.
Please do not eat, taste, or chew them.
For general care, gently wipe your squishy with a soft, slightly damp cloth and allow it to air-dry completely.
Avoid harsh chemicals, excessive heat, and prolonged exposure to direct sunlight.
Care instructions may vary depending on the material and design. Please refer to the individual product page for specific care recommendations.
02 | Shipping & Delivery
All PUNISSERIE orders are shipped from China.
We bring together a playful collection of squishies, from sweet-inspired creations to adorable characters and dreamy transparent designs.
We understand that international delivery takes a little extra time, and we hope you'll find your new favorites worth the wait.
Once your order is dispatched, you'll receive tracking information to follow its journey to your doorstep.
We keep our shipping fees simple and affordable.
- **FREE SHIPPING** on orders of US$65 or more.
- **US$3 flat-rate shipping** on orders under US$65.
The applicable shipping fee will be displayed at checkout before payment.
Orders are typically processed within **1–3 business days** after being placed.
Estimated delivery time is generally **8–12 days**.
Please note that delivery estimates are not guaranteed. Public holidays, weather conditions, carrier delays, and incorrect or incomplete shipping addresses may affect order processing or delivery times.
We appreciate your patience while your PUNISSERIE order makes its way to you.
Once your order has been shipped, we'll send you a shipping confirmation email containing your tracking link.
You can use this link to follow your package's delivery progress.
If you cannot find the confirmation email, please check your spam, junk, or promotions folder.
If you still need assistance, contact our customer support team with your order number.
While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to factors beyond our control.
We recommend checking your tracking link for the latest shipping updates.
If your shipment appears delayed or you need further assistance, please contact us with your order number. We'll help you review the delivery status.
03 | Returns & Refunds
We're sorry if your order arrives damaged or contains the wrong item.
Please contact our customer support team by email and include:
- Your order number.
- Clear photos of the product.
- Clear photos of the packaging.
Once the issue has been reviewed and confirmed, we will arrange a **free replacement or a refund**, as appropriate.
We are committed to helping resolve any issues with your order.
You may request a return within **7 days of receiving your order** under our standard return policy.
To qualify for a standard return:
- The item must be unused.
- The item must be kept in its original packaging.
- You must contact our customer support team before returning the product.
Once your return request has been reviewed, we will provide the appropriate return address and instructions.
**Please do not send any products back without contacting us first**, as our return address may differ from the original shipping address.
For damaged, defective, or incorrect items, please refer to our damaged or incorrect item policy above.
This policy does not affect any additional consumer rights you may have under applicable laws.
04 | Contact Us
We're here to help!
If you have any questions about our products, materials, shipping, returns, or an existing order, please reach out to us by email through our **Contact Us** page.
For order-related inquiries, please include your order number so our team can assist you more efficiently.
Thank you for choosing PUNISSERIE.
**Designed to Delight. Made to Squeeze.**