All PUNISSERIE orders are shipped from China.

We bring together a playful collection of squishies, from sweet-inspired creations to adorable characters and dreamy transparent designs.

We understand that international delivery takes a little extra time, and we hope you'll find your new favorites worth the wait.

Once your order is dispatched, you'll receive tracking information to follow its journey to your doorstep.

We keep our shipping fees simple and affordable.

- **FREE SHIPPING** on orders of US$65 or more.
- **US$3 flat-rate shipping** on orders under US$65.

The applicable shipping fee will be displayed at checkout before payment.

Orders are typically processed within **1–3 business days** after being placed.

Estimated delivery time is generally **8–12 days**.

Please note that delivery estimates are not guaranteed. Public holidays, weather conditions, carrier delays, and incorrect or incomplete shipping addresses may affect order processing or delivery times.

We appreciate your patience while your PUNISSERIE order makes its way to you.

Once your order has been shipped, we'll send you a shipping confirmation email containing your tracking link.

You can use this link to follow your package's delivery progress.

If you cannot find the confirmation email, please check your spam, junk, or promotions folder.

If you still need assistance, contact our customer support team with your order number.

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to factors beyond our control.

We recommend checking your tracking link for the latest shipping updates.

If your shipment appears delayed or you need further assistance, please contact us with your order number. We'll help you review the delivery status.